Terms & Conditions

• Dee Dee Villa Retreat is a Thai/European owned and managed Villa/Business established since 2007, where the majority of our bookings are returning guests , personal recommendations or family and friends.
• Have you personally been to Thailand or Koh Phangan before? If so where?
• How many adults and children in your group? (please supply ages)
  What is the relationship between guests (this helps with bed configuration).
• What activities are you hoping to do?
• We ask for each guests name and date of birth (as appears on the passport) to avoid subletting.
• Experience has taught us that if everything is made clear in advance it bodes well for a relaxing holiday for all concerned.

1. Provisional Confirmation of Availability and Rates:
   Upon receipt of a request, confirmation of availability and the applicable villa rates will be advised. Bookings are on a ‘first-come, first-served’ basis and are for a minimum of 3 nights (see seasonal rates for minimum stay variations).
2. Exclusions & Additional Charges:
   Rates do not include baggage handling, gratuities, telephone, fax and telegram charges, car rental, food, soft drinks and/or liquor, personal items and expenses due to any other third parties, and any excessive cleaning required upon departure (such as upholstery or rug shampooing, etc) or replacement of breakage’s.
   Fair wear and tear accepted.
3. Initial Deposit:
   Once the booking is accepted and the rate agreed a 75% deposit is required via bank transfer inc taxes. Upon receipt of the deposit your booking is confirmed via email with a copy of the bank statement showing your deposit into Dee Dee Retreat Co. Ltd. bank account. All bank charges should be covered by the renter. Any disparity can be settled upon balance payment.
4. Balance Payment:
   Transfer of the outstanding balance must be paid at least 30 days prior to the day of arrival, unless otherwise specified in the confirmation of availability. All bank charges should be covered by the renter. Any disparity can be settled upon check in.

Payment can be made via international bank transfer,and should include all banking fees.

If It Becomes Necessary to Cancel All or Any Part of the Booking We Must Be Notified Via Email . the Cancellation Will Take Effect from the Day the Email Is Received .

the Following Cancellation Charges Will Be Applicable Depending on When the Notification of the Cancellation Is Received Via Email and the Period of Stay in the Villa:

• Cancelation 41 Days or More Prior to Arrival – 75% of Monies Paid Refunded
• Cancelation 40 Days or Less Prior to Arrival – 25 % of Monies Paid Refunded

The renter is responsible for informing the correct arrival details 48 hours prior to check- in (flight number, which airport, ferry times etc) as a complimentary return transfer service is offered from the main port of Thong Sala.

1. We have Thai staff that will daily make your beds, empty all bins, wash up, sweep all interiors and exteriors, put up the sun shade umbrellas and make up the sun lounger cushions and put down at the end of the day.
2. Optional extras are as follows:- Private Chef (seasonal). Private Thai cuisine cooking classes (seasonal) , Thai massage (seasonal), Laundry Service, Taxi Service, Shopping Service can be arranged by the villa staff.
3. We offer a complimentary return transfer service from the main port of Thong Sala. A Dee Dee Villa Retreat representative will meet you in person. For late arrivals a menu will be forwarded to you prior to arrival so that you have the option of selecting authentic Thai dishes for your dinner (payable locally).
4. On arrival to the Villas, we will supply a ‘Complimentary’ welcome pack on arrival; a selection of drinking water, bread, cheeses, ham, milk, water, coffee, tea, sugar and exotic fruits (should you have any specific dietary requirements please let us know at least 48 hours prior to check in). The morning after arrival we will supply a complimentary breakfast consisting of fresh exotic fruits, pain au chocolate croissants and butter croissants.
5. Free wifi available throughout the whole estate.
6. The beach of Haad Thong Lang is a mixture of sand and pebble with a natural shallow coral reef (high / low tide seasonal). We personally advise beach shoes anywhere on Koh Phangan or Thailand for that matter.
7. The Villa’s are within five minutes drive from Chaloklum fisherman village, boasting quaint wooden houses, restaurants, bars, bakery, ATM machines and other essential services. Chaloklum is very flat and child friendly. The more diverse and buzzing port town of Thong Sala is a 20 minute drive.
8. Photocopy of all guests passports and departure cards upon arrival ( This is a requirement by Thai Law ).
9. A refundable deposit paid in cash of THB 10,000.00 is required upon check in for each villa. (the equivalent in GBP, USD, SGD, AUD or Euro is acceptable – we do not accept credit cards, cheques, crypto currencies, I.O.U’s, gold teeth, small children, puppy dogs, co-op green shield stamps or any false promises) – if you have read this far down you deserve a bit of satire!, returned upon a satisfactory check out.
10. Car or Motorbike hire is recommended . ( Kindly note that Dee Dee Villa Retreat is not affiliated with any car hire, motorbike or scooter hire companies. The rental of these is totally at the renters discretion ) .
11. We have a seasonal water shortage on the island and ask you to be as Conservative as you can.
12. No toilet paper, tissues etc to be put into the toilet. Please use the bins provided which are disposed of daily.
13. Please note that air conditioning is installed in the bedrooms Only. Due to the design and configuration of the villas the living rooms have Five meter high vaulted ceilings. The number of air con units required for this space would exceed the Local Planning Regulations / Guidelines and this obviously helps reduce our carbon foot print on planet earth.
    Also, so you are aware the ‘Power’ comes from Kanom on the mainland , it runs on the sea bed and has to service Koh Samui before it reaches us on Koh Phangan , hence why we sometimes experience short power cuts. Ceiling fans and stand alone fans are supplied through out ALL of the Villas, plus we normally benefit from a cool sea breeze supplied for free, by Mother Nature.
14. We are not on a Western style grid! Dee Dee Villa Retreat was built on virginal beach front land in the jungle and is totally self sufficient (electric, water, sewage, waste). There are currently a further 5 privately owned luxury villas located in ‘Zone A’ of Haad Thong Lang.
15. We appreciate everyone’s holiday is different and will endeavor to cater for your needs.
16. We ask you to confirm that the principle renter has read and understood the terms and conditions and have also visited our web site www.deedeevillas.com where all is explained regarding the villas.
17. Dee Dee Retreat Co. Ltd. is an established Thai limited company with all the correct legal documentations and insurance . All staff are in possession of current I. D Cards and Work permits.
18. Renter agrees to pay the owner for the cost of repairing or replacing (solely at the owner’s discretion) any item of property, or contents at the Villa which is damaged due to negligence or willful default of the renter during the renter’s occupation, or which is missing.
19. The person in whose name the booking is made acts on behalf of all other persons named, and becomes responsible to the owner for all payments in respect of the booking.
20. It is strongly recommended that the entire party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
21. The Owner is not responsible to the Guests and their party for any and all claims including any accidents related to the use of the property facilities or locally procured third party services such as, watercraft, water sports, jeep or motor bike rental etc.
22. Many guests ask how much to tip the staff, therefore should you wish to give the staff a tip for the services at Dee Dee Villa Retreat. Please do so upon check out to the villa manager. By way of a guide the average tip would be THB 100.00 per day per villa.
23. Enjoy your stay with us at Dee Dee Villa Retreat.